Terms & Conditions
Prices are per room per night (not per person) and include Full English breakfast and VAT.
No advance payment for reservations is required. We will contact you for valid credit card information. The information is held securely and only used in the event of a late cancellation or no show.
Guests may cancel up to 48 hours before the date of arrival, and no charge will be taken. If the cancellation is after this time, or in the event of a no show, your credit card will be charged the full booking value.
Block bookings may be cancelled up to 5 days before the date of arrival. If the cancellation is after this time, or in the event of a no show, your credit card will be charged the full booking value.
Check-in time is any time after 1300 hours (call us if you need an earlier check-in time). Please notify us if late arrival is anticipated.
You must check-out by 1100 hours. If the room is not vacated by this time you will be subject to another night charge.
Donnington House Hotel does not accept liability for any omissions or errors and reserves the right at any time to change information published on its website.
Our website website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to website users. We are not responsible for the content or functionality of any of these external websites - but please let us know if a link is not working
Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to the Donnington House Hotel in writing.
You warrant that you are at least 18 years of age.
All bookings are personal to you and may not be sold, assigned or otherwise transferred.
PRIVACY POLICY
At the Donnington House Hotel, we respect the privacy needs of our valued guests and members. This Privacy Policy outlines what specific information is gathered on our website and how that information is used.
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us.
We explicitly ask when we need information that personally identifies you (“Personal Information”). Your personal information is used to contact you from time to time with important updates, promotions and discounts.
Demographic and profile data collected may be used to tailor this website or any requested email communications, and to display information that is more relevant to you.
Under no circumstances will Donnington House Hotel make any personal information about an individual user available to anyone.
Your email address is used to only send you information that you have requested. You can elect to receive, or not receive, certain information from us.
We adhere strictly to a permission-based email policy. We will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We use tracking information to determine which areas our site users visit based on traffic to those areas. We do not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
We
made a substantial investment in the latest server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is never accessible to anyone but us. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
We may change this Privacy Policy from time to time. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this web site, please contact us.